Frequently asked questions
What types of graphics do you create?
Pretty much everything! This includes creating mockups, data visualizations, quotes, testimonials, facts, photo treatments, typography, blog features and lettering.
Can you make some changes to the graphics?
Yes we will make tweaks to the graphics as required by you. You'll receive your set for review, approve or make edit comments as needed, we'll finalize and voila!
Will I own the images?
Yes - they're all yours. Leverage your use of them as much as possible!
When will I get my graphics, schedules and more?
Within a week (5 working days). If you need it within 48 hours you can add this on as rush option when you checkout.
What other work do you provide in the Sploot package?
This is part of our secret sauce (the digital kind thankfully, you probably don't want us to be cooking for you or your team). We tailor this for each different business we work with but it can include hashtag analysis & comprehensive suggestions, competitor analysis, brand ambassador research, product photography direction, instagram stories ideas, engagement growth, leveraging features, featured account opportunities & outreach and pinterest ideas.
What do I get with content strategy and research?
We'll analyze your brand and develop a strategic content plan with you. Once we've approved this with you and made any changes as required, you'll be provided with an info document on this and we'll set it up in a popular project management tool of your choosing (if you use one) or we'll make a recommendation to you - whatever your preference is! Content research will see us executing this strategy with you if it requires a lot of information and data. We'll take on the bulk of this for you and you'll approve these before we create anything.
How do I reorder?
We're building out a client dashboard and system for this but for now, please email support(at)splootsocial.com and with the order you'd like to replicate and any changes or addons you require. If you're on our Splootin' Package this is all automated with you so no need to worry - we've got you!
What if I need a lot of illustration work?
Some custom illustration work is included where appropriate to the brand in our standard work. Extensive custom illustration, lettering & animation work will be quoted seperately. Please email hello (at) splootsocial.com with your requirements.
Where can I use the graphics?
Images can be used for Instagram posts, Instagram stories, Facebook posts, Blog posts (featured images and inside articles), advertisements, promos, media kits, catalogues, guest posts, press and magazines. We'll also provide you a guide for this. Used them somewhere else? We'd love to hear about it!
Where do you source and curate photos from for monthly schedules?
When creating monthly schedules we pull from a whole host of areas including your brand photography, other photographic assets you have, customer photos of your products, online quality photo libraries, our own photographic assets and relevant credited posts from photographers, creators or non-competing brands to develop the most beautiful and effective channel. If you don't wish to source photos from any other people you can let us know in the questionnaire.
I'm an Australian business and USD rates suck at the moment. Anything you can do?
Yes, there is! On our order page, simply complete the form for Australian customer with your ABN number and you'll make an AUD payment of the same amount instead. Our little gift to you!
Can you create different sizes?
Absolutely! Our questionnaire will ask you more about this so we get the right mix for you or custom sizes exactly as you need.